Oracle Brings Generative AI Capabilities to Healthcare
Oracle's Clinical Digital Assistant Elevates Patient Experience and Reduces Provider Workload through Generative AI and Voice Technology
The Oracle Clinical Digital Assistant, integrated with Oracle’s electronic health record (EHR) solutions, is a paradigm of how generative AI and voice commands can symbiotically work to alleviate manual work for healthcare providers, allowing them to channel more attention towards patient care. This innovative tool is a bridge that connects technological advancement with human interaction, ensuring that patients can take self-service actions such as scheduling appointments or checking clinical information at their convenience using simple voice commands.
In an era where Electronic Health Records (EHRs) have significantly reduced errors and enhanced the continuum of care, patients often feel disconnected and unheard, especially when providers spend most appointments navigating through screens. The Oracle Clinical Digital Assistant, powered by generative AI, mitigates this issue by enabling physicians to give their undivided attention to patients while simplifying administrative tasks. With its multimodal voice and screen-based capabilities, the assistant participates in appointments, automating note-taking and proposing context-aware next actions, such as ordering medication or scheduling labs and follow-up appointments.
Moreover, the Oracle Clinical Digital Assistant responds to conversational voice commands from providers, who can ask questions like ‘show me the patient’s latest MRI results’ to look up elements of a patient’s EHR record during an appointment. The information and images are then delivered in a relevant order, aiding the physician in gaining insight into the appropriate treatment path without requiring a multi-menu, multi-step interaction with the EHR.
Suhas Uliyar, senior vice president of product management at Oracle Health, encapsulates the essence of this technological marvel, stating, “The EHR should be a provider’s best ally in delivering engaging, personalised care to the patients they serve.” By amalgamating comprehensive generative AI and voice-first capabilities with EHR platforms, Oracle is not only assisting providers in reducing mundane work that leads to burnout but also empowering them to create better interactions with patients that establish trust, build loyalty, and deliver better outcomes.
The Oracle Clinical Digital Assistant is constructed on the proven Oracle Digital Assistant platform, which is currently utilised today to perform critical tasks for thousands of organisations across multiple industries. Furthermore, new capabilities in the Oracle Digital Assistant Platform also enable patients to take more control over their healthcare. Patients can take self-service actions that range from using voice commands to schedule an appointment or pay a bill to getting generative AI-driven answers to questions such as, ‘what happens during a colonoscopy?’
Providers can also deliver helpful information to patients via web chat embedded in their secure patient portal, such as a reminder to bring required lab results to an upcoming visit. With these interactions, healthcare providers can advance patient retention with better engagement while significantly reducing revenue loss by avoiding common issues, such as missed appointments.